Role
The Information Systems Officer serves as a key resource for the internal monitoring of TSF service delivery functions. The position will manage all aspects of the TSF database and plays a major role in assuring accuracy and integrity in the collation and analysis of data related to technical support and capacity development activities. S/he interprets and inputs program information into the TSF database ensures data is captured for all performance measurement indicators, undertakes data analysis and compiles reports produced on a monthly basis. Other responsibilities include the provision of backstopping support to TSF marketing, communications and technical assistance functions. The ISO is proficient in the use of databases and has a background in M&E. The post holder is supervised by the TSF Business Manager and works cooperatively with other TSF team members.
Responsibility 1: Maintain the TSF Database and Quality Assurance Information
- Work to ensure comprehensiveness and accuracy of information maintained on the TSF database
- For each new technical assignment enter relevant monitoring information
- On a daily basis update information pertaining to: requests received; successful assignments; notes on assignment progress; assignment deliverables; other information regarding assignment tracking and outcomes; quality assurance of deliverables
- Collate and input information on capacity development activities and beneficiaries
- Create new fields in database as required in consultation with RBM, TSM and PM
- Ensure database is backed-up on a daily basis
- Prepare monthly reports from the database on requests received; cancelled assignments; TA days contracted; successful assignments among other indicators
- Send out end of assignment feedback forms to clients and consultants; collate results and enter into database
- Monitor and prepare reports on client satisfaction feedback and ensure tracking of statistical progress relative to client satisfaction
- Prepare accurate and comprehensive statistical reports on all aspects of STTA delivery and consultant skills/background prior to six month governance meetings with UNAIDS
- Generate other reports from the database as requested by the TSF Manager
- On an annual basis prepare CD ROMs with complete documentation on all TAF assignments conducted for forwarding to the RST
Responsibility 2: Undertake TSF Consultant Pre-Qualification Screening Process
- Receive and review consultant CVs
- Contact nominated referees as well as past clients and undertake thorough reference checks using the TSF template
- Obtain and review samples of consultant work e.g reports
- Enter full consultant information into database and work with PM to complete consultant ranking
- On a continuous basis assist consultants with updating their CVs to ensure current information is available to clients
- Progressively work to strengthen consultant database through screening of consultant skills and experience
- Forward new incoming CVs to TA team members
- Participate in TA meetings on consultant identification
Responsibility 3: Support TSF Marketing Functions
- Develop a comprehensive listserve on TSF consultants and clients; continuously update as new CVs are received and new clients attracted
- Support RBM in expansion of the TSF website
- Continuously research websites for resource materials relevant to the TSF’s core mandate and prepare for uploading to the TSF’s web-based resource centre
- Send approved information bulletins to consultants on a weekly basis as requested
- Assist in preparation of TSF communications products as directed by RBM
- Support the RBM in undertaking client satisfaction surveys and analyzing results
- Assist in other marketing and communications activities as required
Responsibility 4: Backstop Technical Assistance Delivery
- Review and strengthen TSF templates for consultants & referee checks
- Format consultant CVs according to TSF template
- Continuously identify and actively solicit experienced consultants for inclusion in the TSF database and undertake pre-qualification screening
- Network with other TA suppliers such as consulting companies to populate database
- Undertake regular audits to identify any technical area gaps
- Support consultant identification for STTA delivery as required
- Undertake desk research and identify needed/relevant documents for consultants as required; pass critical docs to TSOs for sending to consultants
- Send out end of assignment feedback forms to clients and consultants; collate results and enter into database
- Assist in consultant and client contract preparation as required
- Provide other support as requested for whole TA assignments from start to finish
Education and experience
- Masters degree in social science or other relevant field
- A minimum of five years experience in Monitoring and Evaluation
- Experience with data collection systems, data quality assurance, analysis and reporting;
- Track record in use of databases such as Access and with SPSS desirable
- Past experience in managing a consultant database and/or working for a consulting company highly desirable
- Demonstrated knowledge of short-term technical assistance delivery within a development context
- Knowledge and application of QA principles
- Exceptional planning and organising ability
- Sound knowledge of HIV and AIDS issues across Eastern Africa
- Previous experience in HIV/AIDS related interventions
- Able to adapt style as necessary
- Confident in dealing with people at all levels both on the phone and face-to-face
- Able to work effectively as part of a team
- Is proactive and initiates action when required
- Flexible approach to work
- Is patient and remains calm when under pressure
- Motivated to actively engage in own continued personal learning and development
If you feel that you meet the above criteria, please quote the reference number and send your detailed CV and application letter by email to the Director of Human Resources at jobs@amref.org. We will continue the search until these positions are filled, but we encourage interested candidates to submit their applications by February 25, 2009.
AMREF is an equal opportunity employer and has a non-smoking environment policy.
