1. When I join online how long does it take for my membership to become active?
As soon as we receive your membership application we process it and send you details via email within 24hrs. In the email, you will receive your membership number and a copy of a procedure guide that you can use in the event of an evacuation. The guide contains all the phone numbers for the Flying Doctors’ Emergency Centre.
We will make your membership valid on the first day of your arrival into the country or region. If you however enroll on a Saturday or a Sunday we process the application on Mondays.
2. Can I join today but travel to the region 6mths from now?
Yes, you can join today even though your planned travel to the country is in six months time. We will only make your membership valid on the date of travel and must have received payment for your membership to be valid.
3. What procedure do I follow as a member in the event of an evacuation? (for area of coverage)
You will need to make a call to the Flying Doctors’ Emergency Centre and provide them with information on where you are, current contacts, number of patients and membership number. We will then find out the general nature of the problem and establish whether the condition is an emergency or not. More details on this are in the evacuation procedure guide that we will send to you via email after your enrollment.
4. What are the procedures for evacuations outside our area of coverage? E.g. Sudan? And, which parameters determine cost to be met by clients outside the radius.
The clients calls the emergency numbers, gives personal and medical details. The quote for the appropriate aircraft will be given. One is required to sign a guarantee of payment form and payment of 50% upfront made. Membership does not cover areas outside the radius however there is membership that can be given whereby there will be no upfront payment required but you receive invoice in full.
5. Does membership entitle one to be evacuated to other places apart from Nairobi?
Right now, we only evacuate our members to established hospitals in Nairobi.
6. Is membership transferable?
No. If you join as a member it is not possible to have your friend or relative evacuated on your membership. Each membership is individual and each name must be on our database for an evacuation to happen
7. How can one donate to the Flying Doctors’ Society of Africa
Donations can be made directly to our account in Nairobi:
Flying Doctors’ Society of Africa-Nairobi
P O Box 30125-00100
Commercial Bank of Africa
Current Account No. 0103431018 for donations in Kenya shillings
SWIFT BIC: CBAFKENX
Dollar Account No. 0103431506 for donations in US dollars
SWIFT BIC CBAKENX
Or to our Branch in Arusha:
Flying Doctors Society of Africa-Arusha Branch
Stanbic Bank Tanzania-Arusha Branch
P O Box 3062 Arusha
Telephone 007 272509716
Current Account No TZS 0140007707801 for donations in Tanzania shillings
Dollar Account No. USD 0240007707801 for donations in US Dollars
8. What are the other modes of payment from membership apart from credit card?
Bank transfer
For a bank transfer, you may send your membership subscription to our account then inform us that the funds have been remitted. We will then confirm with our bank and send you a membership card and receipt via post/email.
Commercial Bank of Africa Limited
Wabera Street
P O Box 30437
Nairobi
Tel: +254 20 228881
Current Account No. 0103431018-Kenya Shillings
SWIFT BIC: CBAFKENX
Dollar Account No. 0103431506-USD
SWIFT BIC CBAKENX
Stanbic Bank Tanzania-Arusha Branch
P O Box 3062 Arusha
Telephone 007 272509716
Current Account No TZS 0140007707801
Dollar Account No. USD 0240007707801
CHEQUES
Make cheque payable to Flying Doctors Society of Africa
CASH
Flying Doctors Society of Africa Offices
AMREF House
Next to Wilson Airport
Physical address
Flying Doctors Society of Africa
Ist Floor
AMREF Kenya Country Office
Old AMREF Building
Wilson –Next to National Bank
9. What’s the maximum response time of FDES once an evacuation request call is made to the time doctors reach at the scene in each of the countries covered i.e. Kenya, Tanzania, Uganda, Rwanda and Burundi?
Response time to departure is between 20min to one hour depending on the aircraft used; flight times depend on destination and type of aircraft